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Frequently Asked Questions

• What do I do if I have a plumbing emergency?

  Feel free to give us a call at 1300 062 734. and let us know what plumbing issues you’re facing. Our expert plumber team is available 24/7 to tackle any issue, whether it’s a leaky pipe, a clogged drain, or something else entirely. We offer a wide range of plumbing services to homes and businesses throughout Sydney, including blocked drain repairs and installations for bathrooms, toilets, showers, and hot water systems. With competitive prices and fast response times, you can trust us to provide immediate solutions to your plumbing emergencies. No matter where you are in Sydney, we’ll have a plumber at your doorstep in less than 1 hour.

• My drain is blocked; what can I use to unblock my drain?

  If you’re dealing with a blocked drain, there are a few methods you can try to clear it yourself:

  1. Plunger: A plunger can often do the trick for minor blockages. Ensure you have a good seal around the drain and plunge vigorously to dislodge the clog.
  2. Baking soda and vinegar: This natural solution can break down blockages. Start by pouring baking soda down the drain, followed by vinegar. Let it sit for about 30 minutes before flushing with hot water.
  3. Chemical drain cleaners: These can be effective for tougher clogs, but use them with caution as they can be harsh on pipes and harmful if misused.
  4. Plumbing snake or auger: If the clog persists, a plumbing snake or auger can physically break up or remove the blockage.

  If these methods don’t work or if you’re uncomfortable attempting them yourself, don’t hesitate to contact us on 1300 062 734. Our professional plumbers have the expertise and tools to handle even the most stubborn blockages quickly and effectively.

• How do you locate pipework underground if you can't see it?

  Stormwater & Sewer pipes are typically buried underground, making visual identification impossible. To locate them, keep an eye out for grates, lids or pits in the area. Additionally, consider the natural slope of the land, as stormwater & sewer pipes are often installed to align with the surrounding terrain. This can give you clues about where they might be draining to.

  If you’re having difficulty pinpointing these pipes, it’s best to enlist the help of one of our experienced plumbers, you can reach us on 1300 062 734
  They can conduct a thorough inspection and provide you with the necessary information to locate and assess the stormwater pipes effectively.

• Are Tenants Liable for costs associated with plumbing maintenance?

  Maintaining the plumbing systems, including drainage & hot water, falls under the landlord’s/ real estates responsibility to ensure they remain in good condition consistently. This means, if a blockage arises due to an ongoing issue, it’s the landlord’s duty to clear it and ensure its flowing freely.

  However, if it’s found that the blockage resulted from the tenant’s actions or misuse, responsibility shifts to the tenant. In the event of an emergency, tenants should promptly notify the landlord about the blockage, if the landlord or real estate fails to act promptly, They can then engage a professional for the necessary repairs up to $1,500.00 and seek reimbursement from the landlord afterwards.

Still have questions?

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